Inspect Before You Receive

You can inspect your order before receiving it. If you choose not to receive the order, you only pay the shipping fees.

Exchange & Return Window

You can request an exchange or return within 2 days of receiving your order. Shipping fees are paid by the customer.

Item Condition

Items can only be exchanged or returned if they are in their original condition, unworn and unused.

Defects or Order Mistakes

If the exchange or return is due to a manufacturing defect or a mistake in your order on our side, ZOYA covers the shipping fees.

How to Request an Exchange or Return

Contact us on WhatsApp or through our social media pages with your order number, and our team will guide you through the next steps.